2bd9's Privacy Policy

2bd9 ("we", "our", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and where necessary share your personal information with third parties.

By using 2bd9's website and services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all users — both registered members and visitors who simply browse the website. We do not knowingly collect information from anyone under 21 years of age.

2.1 — Registration and Account Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Password (stored in encrypted form)
• Residential address

2.2 — Identity Verification (KYC) Information

To ensure a safe and responsible service, we may collect the following for identity verification:

• National ID (NID) or passport number
• Scanned copies or photographs of government documents
• Selfie or face verification photo

2.3 — Financial Transaction Information

When processing deposits and withdrawals, we collect:

• Payment method details (bKash / Nagad / Rocket / Upay / bank account number)
• Transaction amount, date, and reference number
• Bank branch details for bank transfers

We do not directly store card numbers or full banking credentials — these are handled securely through a third-party payment processor.

2.4 — Technical and Usage Information

When you use our website, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited, links clicked, and time spent
• Operating system
• Cookie and session data

We use collected information for the following purposes:

• Account management: To handle your registration, login, and account security.
• Service delivery: To operate slot games, cricket betting, and live casino services.
• Financial transactions: To process deposits and withdrawals securely and to maintain transaction history.
• Age verification: To confirm that only users aged 21 and above are using the service.
• Fraud prevention: To detect unusual activity and keep accounts secure.
• Customer support: To answer your questions via live chat and email.
• Responsible gaming: To monitor gaming patterns and provide assistance when needed.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To run analysis aimed at further improving the user experience.

4.1 — What Are Cookies?

Cookies are small text files that our website stores on your device. They help improve your experience and allow the site to function properly.

4.2 — Types of Cookies We Use

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, game filters).
• Analytics cookies: Help improve the service by analysing how the site is used.

You can disable analytics cookies at any time from your browser settings, though this may affect the functionality of some services.

2bd9 does not sell your personal information or transfer it to any third party for advertising purposes. We may share information in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organisations are governed by their own privacy policies.
• Identity verification services: Necessary documents may be provided to approved third-party organisations for KYC (Know Your Customer) verification.
• Technology partners: Providers of cloud storage, server services, and security solutions may access information to a limited extent — only under contractual terms.
• Legal obligations: Information may be provided in response to court orders, requests from investigative authorities, or other legal obligations.
• Fraud prevention: Information may be provided to relevant authorities in cases of serious fraud or illegal activity.

Before sharing information with any third party, we ensure they follow adequate data protection measures.

2bd9 uses industry-standard security technologies to protect your information:

• SSL encryption: All data transmitted between the website and servers is secured with SSL/TLS encryption.
• Data encryption: Sensitive information stored in the database (passwords, financial data) is kept in encrypted form.
• Two-factor authentication: A two-layer security verification option is provided to protect your account.
• Limited access: Our staff can only view information necessary for their specific role.
• Regular security reviews: System security is regularly tested and updated.
• Firewall and anti-fraud systems: Automated measures are active to prevent unauthorised access and fraud.

Please keep in mind that no method of transmission over the internet is 100% secure. You should also keep your account password private and always log out when using a public computer.

We retain your information only for as long as necessary:

• Account information: For the full duration the account is active, and for the minimum required period after the account is closed.
• Financial transaction records: Retained for a specified number of years as required by legal obligations and audit needs.
• KYC documents: Retained for the required legal period after verification.
• Log data: Stored for a limited period for security review purposes.

Once the defined retention period ends, information is securely deleted or converted in a way that makes individual identification impossible.

You have the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: You have the right to correct any inaccurate information in your account.
• Right to request deletion: In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
• Right to object to processing: You may object to your information being used for marketing communications.
• Data portability: The right to receive a copy of the information you have provided.

To exercise these rights, contact us directly. We will process your request as quickly as possible.

2bd9 is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

If we are informed that a minor's information is stored in our system, we will immediately close that account and delete the associated information.

If you know that a minor is using our service, please contact us immediately.

We may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email.
• Show a notification when you log in to the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend visiting this page regularly.

We also recommend reading the following documents related to this privacy policy:

• Terms and Conditions — Full terms governing use of the service.
• Responsible Gaming — Guidelines for playing safely and responsibly.
• FAQ — Answers to common questions.